Description:
We are hiring Application Support Engineer 10x
Requirements
- Investigate and Resolve Application related issues
- Provide general assistance to users for the use of Applications
- Concentrate on providing First Call Resolution
- Monitoring, analyzing and reporting incidents and events
- Responsible for running Incident Response process
- Investigation of incidents
- Responsible for log correlation activity
- Act as a focal point for all incidents reported to the Service Desk
- Register all incidents on the Incident Management system
- Initial classification, first level investigation and resolution of incidents recorded
- Liaise with 2nd level support staff to help resolve incident
- Maintain quality and monitor service calls through to completion
- Play the role of Incident Manager single handed for any incidents reported
- Minimum 4+ years of related IT industry experience
- Knowledge of Information Systems Concepts and terminologies
- Hands-on experience in using Enterprise and Open Source applications
- Experience of using Service Management tools like Remedy / Manage Engine / HP SM
- Prior experience of leading an Application Support Service Desk or function of an Incident Manager
- Experience with windows Server OS
- Familiarity with ITIL Framework