Barista

Description:

If you have the experience and skills outlined below, please register your future interest by applying to this role. 

Job Purpose:

To provide an exceptional customer experience in a professional and efficient manner to all guests

Functional Roles and Responsibilities:

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations

• Take and process customer's orders in an accurate and timely manner

• Follow sequence of service standards as per brand guidelines

• Prepare beverages in accordance with set standards and recipes

• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.

• Have an interest and in depth knowledge of coffee and its preparation

• Ensure food/ beverage quality and consistency is delivered at all times to Brand guidelines and Company standards

• Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand

• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements

• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines

• Ensure all administration is completed accurately and in a timely manner, including customer database cards

• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures

• Carry out additional tasks as instructed by management

Education/Certification and Continued Education:

• Certification in Food and Beverage/ Catering would be an advantage