Customer Service Supervisor

Description:

Customer Services & Registrations Supervisor

GCC Candidate

University Graduate

Strong command over billing/scheduling software

Bilingual (English and Arabic)

Minimum 4 years of CSR experience

Good command of MS Office

Ready for immediate joining

Job Description:

• Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.

• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results.

• Manages and oversees the Customer Service Department and all that entail

• Ensures the training of the customer service coordinators will exceed the standards.

• Maintain the operating criteria and be responsible for the coordination and scheduling of all its related services in relation to consistency with policies and objectives of the club.

• Ensures sufficient number of customer service coordinator is on premise at all times.

• Develops new memberships, retention and loyalty program to continually keep the club at the forefront of the industry.

• Keep the Club Manager informed about the department, all employees' performance, guests’ concerns and comments.

• Interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner.

• Issue a recommendation regarding the annual operating budget, capital investment budget, operational planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data.

• Ensures that the club is meeting its aim to develop mutually advantageous partnerships and relationships with third parties.

• Solicit, cultivate and steward new business partnerships while maintaining a strong relationship management of existing corporate partners.

• Increase the visibility and awareness of the club through effective communication and to be fully aware of UAE and Dubai’s events calendar and ensure that ZLC is part of it by either hosting, visiting, or participating.

• Represent the club at community and networking events.

• Represent the club in the media, press releases, and interviews.

• Develop new corporate deals and offers for the club’s partners.

• Responsible for the flow of signing official memorandum of understanding MOUs, barter deals, and agreements between the club and its strategic partners.

• Keep a record of all signed agreements, market for it if required, and to renew it if needed to ensure the fulfilment and delivery of all deliverables stated in the agreements.

• Plan and organize conferences, forums, events and staff engagement activities for corporate partners that align with the organization’s objectives.

• Perform other tasks or projects as assigned by management.