Customer Success Manager

Description:

- You are in contact with all the key players in your assigned market and have great relationships with them.
- You understand your client’s business, knowing exactly which of our products can help them evolve their business.
- You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition.
- Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
- Successfully find solutions to clients issues, engages other people in our company to bring better customer satisfaction.
- Work consistently to achieve KPIs quarterly.

Qualifications

- 4 - 6 years of experience in account management/customer success management.
- Experience with IT/Telco industry is a must, SaaS and cPaaS is a plus.
- Established business network in retail, banking, finance, and commerce.
- At least a bachelor's degree in Business, Management, MBA, Engineering or other related degrees;
- Written and verbal fluency in English is mandatory.
- Written and verbal fluency in Arabic is a plus.
- Exceptional professional communication skills.
- Excellent command of MS Office suite, especially MS Excel and Power Point.
- Strong analytical and organizational skills, with a systematic approach to problems.
- Developed business acumen and terminology in finance industry.
- Business-oriented in order deliver and increase results with current accounts.
- Excellent teamwork enabling you to form effective working relationships with people at all levels.
- Able to travel 25% of the time.