Description:
Looking for Desktop Support Engineer (Arab nationals) for Government Entity in Abu Dhabi.
Position title: Desktop Support Engineer (IT Support Engineer)
No. of position: 1
- Benefits: visa, health insurance, air tickets for employee and dependents, End of service benefit, annual leave salary.
- Work location: Abu Dhabi
- Must have Engineering degree.
- Experience level: minimum 5 years’ experience, preferably with Govt. entities.
Description:
- Level 1 Network Support
- Configure all Users Desktops to enable Network Sign on and Login into Domain and Map network resources. Change and upgrade Network Interface Cards as and when required by CLIENT
- Reporting of all types’ quires, Problems, tracking, resolution, analysis, and training recommendations will be handed over to the IT department on Monthly basis
- Assist in achieving high availability of all desktops systems at CLIENT
- Simplify the handling of the maintenance process
- Obtain and make available high quality reporting system
- To provide Technical Resources for support requirements at CLIENT
- To enhance response times for all internal support problems and provide a centralized Help Desk environment to assist computer users
- To minimize downtime for all support related issues
- To create a centralized repository of problems and user feedback
- To audit pre-failure warranties, network issues, spares availability, etc.… and report the same to management
- To schedule and execute installations, hardware and standard software upgrades, license maintenance and upgrade request, software version maintenance, software deployment, back-up services, audit, reviews
- CLIENT’s customized software support
- Re-allocation & Configuration of computers and peripherals, Desktop , Printers, Scanners
- Installation of the client side of applications & software
- Antivirus software updates
- Coordination with the approved vendors for maintenance
- Helpdesk service: identification, isolation, tracking, reporting and resolution of end user hardware and software problems.
- Desktop moves, adds, changes.
- Desktop Operating System Support.
- Desktop Application Software Support.
Note: We regret ONLY shortlisted candidates will be notified.