Desktop Support Specialist

Description:

We are looking to hire a skilled Desktop Support Engineer to assist our client with computer hardware and software issues. You will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and all other IT-related issues.

To ensure success as a Desktop Support Engineer, you should have extensive knowledge of office systems, good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast and effective support for clients experiencing basic to advanced hardware and software issues.

Desktop Support Engineer Responsibilities:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Desktop Support Engineer Requirements:

• Bachelor’s degree in Computer Science or Information Technology.
• Proven work experience as a Desktop Support Engineer or Support Technician.
• Advanced knowledge of computer hardware systems, Operating Systems including Windows , MacOS Android and iOS
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.