Description:
Hiring Front Office Supervisor – Hotel
Location: Dubai
Salary: AED 5,000 – AED 7,000
- Degree or Diploma in Hospitality Management or bachelor degree or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
- Minimum 2 to 3 years work experience as Front Office Supervisor in a hotel or hotel apartment.
- Ensure outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell rooms , increase occupancy and revenue
- Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
- Cross Check all billing instructions are correctly updated
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management
- Supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services