Information Technology Support Engineer

Description:

We are seeking an IT Support engineer to join our growing team.

Description:

   Ensures workplace IT solutions are behaving as expected.

   Resolves all end-user related queries, feedback, issues and complaints.

   Improves requirement definitions by user feedback and support experience, thus improving quality of final solution.

   Monitors and manages IT Asset inventory.

   Keeps track of the maintenance of IT Asset and manages spare of all IT Asset inventory.

   Supports IT initiatives at the assigned areas; monitors, triggers and manages escalations and complaints of end-users.

   Manages IT part of end-users’ onboarding and offboarding process.

Qualifications:

   Minimum 1 year of relevant experience.

   Bachelor’s degree in Computer Science or related field

   Basic IT knowledge experience in addition to end-user support and project management skills.

   Experience of Windows applications (OS, Office) and System, network etc. infrastructure applications.

   Experience of Installation and maintenance of Windows Server, DNS, Active Directory etc services

   Ability to handle multiple projects and work under pressure.

   Good communication skills; English is a must