Information Technology Support Engineer

Description:

IT Support Duties and Responsibilities

·      UAE driving License is MUST

·      Install and configure software and computer systems.

·      Troubleshoot and resolve issues with software or hardware.

·      Walk colleagues or clients through steps to help them resolve their technical problems

·      Maintain procedures and reports that provide technical support to the entire organization.

·      IT Assets management of Office IT hardware and sites.

·      Support the implementation of computer systems, Printers, Configuration etc.

·      Microsoft Windows Installation, MS Office, Antivirus, ERP software Installation and latest updates and patches for smooth running of systems on sites and Head Office.

·      Create AD accounts for new users, Joining PCs to the Domain and installation of all necessary software.

·      Autodesk AutoCAD software Installation, Revit, Photoshop Installation and activation for design engineers onsite and office.

·      Structured Cabling for offices and sites, CAT 6 Cables Crimping, testing on sites and Offices of Tiger Group.

·      Access Cards Activation and maintenance of Access Control systems for Tiger GYMs and Parking Cards.

·      Taking Fingerprints of new employees on sites and uploading to central attendance system.

·      IP Phones Installation, Maintenance, and reporting.

·      Forticlient VPN Client Installation on PCs.

·      Knowledge of Basic Networking Concepts (Switch, Firewall, Hub)

·      Coordination with different vendors and suppliers for ELV systems (WiFi, CCTV, Access Control, Computer Networking) implementation on sites.

IT Support Requirements and Qualifications

·      Associate’s or bachelor’s degree in computer science or a related field.

·      2+ years of experience in a technical support role.

·      Certifications are preferred, but not required.

·      Working knowledge and expertise with a variety of software, hardware, and applications.

·      Willingness to solve complicated problems and see projects through to completion.

·      Analytical skills to study problems and records and identify solutions.

·      Strong interpersonal communication and relationship-building skills.

·      Ability to manage time and effectively prioritize numerous projects at one time.