Description:
Looking for an experience IT Support Engineer experienced in networking industry responsible for providing technical solutions to new & existing corporate customers on Internet & WAN, Managed Security, IP VPN, VoIP, Hosting and Networking solutions
Key Responsibilities
- Networking experience in functional areas such as Routing & Switching , wireless and VOIP ,CCTV, IP Camera
- Pre-sales\After sales, Training and Project support
- Provide technical solutions in a professional manner and to agreed timeframes;
- Create and confidently deliver technical presentations internally and externally Deliver training on solutions and provide product support to channel partners and internal stakeholders
- Create internal design configuration documentation including network diagrams with technical explanations Work with Product Management to feedback on issues with current products and provide input around new products
- Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities Perform technical development for bespoke solutions as part of a design and development frame work;
- Able to understand business drivers and risks involved to the customer and to Zen Sell technical solutions to the customer with professionalism and enthusiasm;
- To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients of using Zen Internets proposition;
- Interface with the implementation / project team, articulating customer requirement, to ensure smooth transition from Sale to Delivery;
Core Competencies
- Strong interest in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the ISP market.
- Industry experience from similar networking domain will be an added advantage
- Comfortable working with hosting technologies including Windows and Linux based server systems, network storage systems and data center services
- Working knowledge of current security issues and technologies concerning the industry, together with a demonstrable interest in keeping abreast with technical developments in this field.
- Cisco Certifications CCNA, CCNP will be an advantage
- Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting
- Able to show and discuss a range of previous customer solution designs
- Be able to demonstrate familiarity with hosting as well as network solution designs and show integration between the two Be able to demonstrate familiarity with resilient solution design for networks and hosting and discuss security implications for the two disciplines
- Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- Ability to cope under pressure and priorities work accordingly
Experienced candidates having proficient experience in networking from same industry who can make up an early joining are encouraged to apply.