Marketplace Key Account Manager

 

Description:

Company Profile: elGrocer is a UAE based grocery delivery marketplace platform. We aim to connect shoppers with the supermarkets and the brands they love. Our vision is to fulfill the shoppers needs while supporting the digitalization of the grocery industry.

Role Summery:

• If you are an excellent communicator and a result oriented person that goes that extra mile to make a customer’s day, if you work constantly not just to meet targets, but to exceed them, this opportunity of Key Accounts Manager is for you.
• At elGrocer, we aim to connect shoppers with supermarkets and the brands they love. Our teams work around the clock to make each order a seamless experience.
• If you want to be part of a team that delights customers with every delivery, this is the job for you! This is an opportunity to work in a vibrant and energizing start-up culture and develop your skills for the digital future of retail. You will work with experienced and result oriented people who challenge themselves everyday to reach new limits of success.

Key Responsibility:

Lead the growth of our retail partner business through leading issue resolution & identifying opportunities in collaboration with our partners and internal teams

KPIs: Orders Sales, ABV, Customer Retention/Loyalty, Cancellation rate, On time % & Quality & NPS

What You’ll Be Doing

· Build, lead & manage strong relationships with chain HQ & store teams

· Daily/Weekly/Monthly Business reviews and action plans executions on time

· Thorough data analysis using own expertise and with dashboard & BI teams to identify root causes of issues and opportunities

· Effective and quick execution of action plans with cross functional teams

· Store setups enhancements to improve our customer delight & drive growth (in conjunction with Logistics where relevant)

· Support logistics team with instore challenges & opportunities to improve efficiency & cost/order

· Support catalog team in driving availability, reducing OOS, and more efficient processes

· Support marketing partnerships team in co-funded/barter campaigns

· Improve Way of Working (WOW) with partners based on our company & each team KPIs

· Evolve our Account Management SOPs with Head of Marketplace

· Identify new services for all/specific partners

What You Should Already Have

· 6+ Years of related previous experience in a similar setting, preferably with an online retailer

· Analytical thinker, great planner and proactive attitude

· Everyday 1% better mentality

· Customer delight obsession

· Track record of operational results

· Ability to handle high pressure in a positive way

· Quick learning & execution

· Ability to work in a fast-paced, constantly evolving environment

· Strong work ethic and drive, high attention to detail, and desire for a high level of ownership

· Strong command with tools of the trade (eg. Excel, PPT, Google Drive,… )

· Hunger to grow the business & yourself

· Arabic Language skills is a must for this role