Description:
Our company is growing rapidly and is looking to fill the role of Reception Supervisor. Please review the list of responsibilities and qualifications.
Job Responsibilities:
- Act as a first point of contact to welcome all patients and visitors.
- Ensure consistent high standards of customer service.
- Develop and oversee processes and procedures in the reception.
- Line management of all reception staff, developing staff, managing appraisals, disciplinary and shift schedule.
- Providing hands-on support in the reception, training and guidance to drive & improve standards.
- Ensure reception team are well informed of new updates.
- Liaise with external maintenance, purchasing department to ensure efficient and timely service.
- Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow.
- Ability to organize and manage numerous tasks at one time and meet short deadlines.
Requirements:
- Bachelor’s degree or equivalent
- 1-2 years’ experience as Reception Supervisor or Head Receptionist in a dental setting.
- Proven experience in managing/leading the reception.
- Excellent written and verbal communication skills in both English and Arabic.
- A passion for customer service and exceeding patient expectations.
- Knowledgeable in reception process and insurance.
- Candidates who can join immediately will be given priority.
- Only shortlisted candidates will be called for an interview.
- Abu Dhabi based