Reservation Manager

 

Description:

Crowne Plaza Hotel Abu Dhabi is currently recruiting a Reservation Manager.

The preferred candidate must be in UAE. 

You’re Day To Day:

  • Ensures the smooth and efficient operations in the department though prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
  • Maximize occupancy levels by reviewing and revising revenue strategies
  • Work with the Sales and Events teams to maximize corporate and group rates
  • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios in order to achieve targets for the department.
  • Contribute to the selling strategy of the hotel and manage the departments’ adherence to achieving that strategy.
  • Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market.
  • Build strong relationships with guests, customers and team members in order to gain full understanding of their needs and work to serve them effectively.
  • Responsible for driving guest loyalty by delivering service. Excellence throughout each guest experience.
  • Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
  • Recruits, manage, train and develop team members.
  • Participate in the organization of hotel promotional activities.

Requirements:

  • Degree from an accredited university in Revenue, Hotel Management, Hospitality, Business Administration, or any related major 4 years’ experience.
  • Minimum of 1-2 years working experience in the same position in a 4- or 5-star hotel.
  • High flexibility and service orientation.
  • Good organization and leadership skills.
  • Develop problem-solving skills to effectively handle conflict in a way that works for both the customer and the staff.
  • A dynamic personality, with the ability to work in a fast pace and demanding environment.

Organization Crowne Plaza
Industry Management Jobs
Occupational Category Reservation Manager
Job Location Abu Dhabi,UAE
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Salary 5000 - 10000 | AED
Experience 2 Years
Posted at 2022-11-22 4:53 am
Expires on 2023-02-20