Restaurant Supervisor

Description:

We are looking to hire a customer-oriented Supervisor for Daikan.

This is an exciting role for a well-rounded Restaurant professional, looking to share some of their extensive F&B experience with a dynamic team and gain further management experience.

Reporting directly to the Owner and Restaurant Manager you will be responsible for Supervising the day-to-day operations and ensuring that both restaurants run smoothly.

Supervisor should display effective management skills and the ability to share your knowledge, have a can-do attitude and a passion for great food, incredible service and a focus on team development.

Key Responsibilities:

Customer Service

• Get to know and build a rapport with regular customers
• Consistently create a warm, thoughtful and sincere guest experience
• Confidently provide solutions to guest queries or complaints, and escalate issues where necessary
• Supervise the overall dine-in, delivery/takeaway, and pick-up services

Operations

• Assist in cashiering, invoicing, and petty cash purchases if required
• Perform routine spot checks during the operation to ensure standards are maintained and are of the highest quality and satisfy HACCP and Dubai Municipality Guidelines
• Oversee stock and/or inventory requirements, when necessary
• Keep The Owner informed on all/any significant points

Team Management

• Responsible for creating a Training Calendar per month and ensuring staff are continuously developed and provided with opportunities to further enhance their skills
• Manage PIC, BFH, First Aid, and Fire Safety training trackers and ensure full compliance and schedule staff to attend training if required
• Supervise performance, provide on the job constructive feedback to staff that further assist in their continuous improvement
• Keep the team motivated, maintain a fun and service focused environment where they can perform at their best
• Implement a strategy to generate higher revenue through up-selling & recommendation techniques

Education, Experience & Requirements

· Diploma or above in Hospitality Management or related field

· 3-4 years previous experience F&B

· Proficiency in both verbal and written English language

· Good understanding of financial and sales reports

· Ability to manage, train and develop the team

· Knowledge of how to operate POS

· Operates and conducts business in an ethical, fair and approachable manner

· Only candidates in the UAE will be considered