Sales Coordinator

Description:

Responsibilities

· Coordinate with sales team by managing delivery schedules, filing important documents and communicating relevant information to customers

· Respond to complaints from customers and give after-sales support when requested.

· Handle the processing of all sales & purchase orders with accuracy and timeliness & coordinate with Ophize BPO team.

· Sending PRM for approvals, Po’s to vendors & follow up for the ETA.

· Coordinate with Ophize BPO team for the proforma invoice as per the requirement from the sales team.

· Sending proforma invoice to customers for the payment confirmation.

· Inform clients of unforeseen delays or any problems with the order which they placed.

· Monitor the team’s progress, identify shortcomings, and propose improvements.

· Generating reports of pending sales orders & purchase orders as & when required by sales team.

· Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates.

· Checking the orders have the correct prices, discounts, and product part numbers.

· Taking quotation from freight forwarders, clearing agents for the shipments from vendors & confirm with sales team.

· Shipment follow-up with Vendors, freight forwarders, clearing agent & Clearance of shipment, checking of shipments arrived and send for GRN to Ophize BPO.

· Coordinate with customers & warehouse and make necessary arrangement for delivery on time.

· Coordinate with RMA team as & when required.

· Comply strictly to the safety and security norms and regulations as per the instructions from the management/ JAFZA authorities.

Qualifications

• Bachelor's degree or equivalent experience
• Experience as a Sales Coordinator
• Advance Excel ,PowerPoint, skill is very important