Description:
Behind every success is a team of dedicated experts driving us forward. Our enterprise functions don’t just support; they lead, playing a critical role in shaping the company’s path forward and ensuring both clients and employees are ready for the moments that matter.
The Role We Are Offering You
- Coordinate client training events globally by accurately assessing course prerequisites against client qualifications, ensuring course availability, and clearly communicating client expectations to the training department.
- Manage client and company retention within the designated territory to optimise revenue.
- Assist the Regional Sales Manager with pricing agreements, update pricing on relevant portals, and confirm the availability of valid contracts prior to course bookings.
- Ensure the timely collection of payments for customers on a cash-on-delivery basis.
- Promote a collaborative and positive team environment to guarantee client satisfaction by providing support to team members as needed.
- Organise visas, Marhaba services, tickets, and hotel accommodations for clients as specified in the contract.
- Respond to client inquiries promptly and professionally.
- Ensure accurate client data is updated in the internal systems.
- Schedule recurring training events and follow up to ensure their completion.
- Promote additional training courses that enhance the overall client training experience.
- Oversee client training events until completion and deliver exceptional customer service.
- Convey payment terms to clients and aid in the collection of payments, including assisting with client check-ins.
- Proactively ensure the fulfilment of the company's sales strategy and objectives, maintaining motivation and a strong focus on key targets while striving to exceed those goals on a weekly, monthly, and quarterly basis.
- Engage in prospecting for new clients as necessary.
- Surpass client expectations through outstanding service, effective communication, and diligent account follow-up.
- Build and sustain proactive, positive relationships with clients within a designated territory through direct personal interactions.
- Coordinate training commitments with the Training Services Department to deliver tailored training solutions for clients.
- Monitor training events to ensure successful execution and provide customer service as needed, fostering a collaborative and positive team environment to guarantee client satisfaction.