Description:
· 10-15 Years of experience in Account Management, Client Success or business development roles in tech driven environments. Exposure to the Saudi market is a must.
· Has worked closely with IT, cloud, telecom, SaaS, or related services. Exposure to IT services or consulting models is a plus.
· Expertise in stakeholder management and customer relationship management (especially with VP/CxO level stakeholders)
· Excellent communication & presentation skills. Expertise in influencing decisions to achieve the best outcome.
· Excellent at cross-functional collaboration. Ability to build a rapport with delivery & technology teams & functional heads.
· Strong understanding of Software Development Lifecycle and project delivery.
· Strong strategic thinking and commercial acumen—can spot opportunities and influence decision-making.
· Highly driven, self-motivated & result oriented. Ability to work with minimal supervision.
· Flexible, Open to new ideas & willing to adapt.
· 10-15 Years in customer success, account management, or client engagement roles within IT or SaaS industries.
· Exposure to the Saudi market
· Demonstrated success in building and sustaining long-term client relationships, with measurable results in customer satisfaction and retention.
· Comfortable with technology-driven conversations (e.g., understanding business impacts of cloud migration, application development, digital transformation) even if not a tech expert
· Familiarity with digital transformation trends, including AI/ML and automation.
· Proficiency in utilizing leading CRM platforms like Apollo or HubSpot to manage client relationships effectively.
· Solid track record of driving revenue growth through cross-selling, upselling, and identifying new business opportunities.
· Analytical mindset to assess and improve account health metrics, such as Net Promoter Score (NPS) and customer satisfaction scores.
· Experience developing and implementing account strategies aligned with organizational goals.
· Exceptional verbal and written communication skills to interact with C-level executives and diverse stakeholders.
· Advanced negotiation capabilities to achieve win-win outcomes for both clients and the organization.
· Ability to lead and collaborate with cross-functional teams in a matrixed environment, ensuring alignment on project priorities and deliverables.
· Exposure to IT services or consulting models is a plus.
· Experience conducting customer success workshops.
· Understanding of AI/ML applications in enhancing customer experiences.
· Capacity to analyze competitive landscapes and position offerings effectively.
· Proficiency in devising innovative solutions to enhance client outcomes and strengthen partnerships.
Organization | VThrive Solutions |
Industry | Accounting / Finance / Audit Jobs |
Occupational Category | Account Manager |
Job Location | Dubai,UAE |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Experienced Professional |
Experience | 10 Years |
Posted at | 2025-06-21 10:00 am |
Expires on | 2025-09-19 |