Account Onboarding Clerk

Description:

We are seeking an experienced Account Onboarding Clerk / Fitness Desk Host / Logistics Assistant to support customer account setup, documentation, fitness-desk reception, scheduling, shipment coordination, delivery tracking, and general administrative operations.

The ideal candidate is detail-oriented, approachable, organized, and comfortable handling customer information, schedules, logistics records, and multiple operational priorities.

Key Responsibilities
Assist with new customer, member, client, or account onboarding according to approved procedures.
Collect and review registration forms, identification documents, contact details, agreements, and supporting information.
Accurately enter customer and account information into approved CRM, ERP, membership, or onboarding systems.
Verify submitted information for completeness, consistency, and obvious errors.
Identify missing or outdated documents and follow up through approved communication channels.
Maintain accurate onboarding records, account statuses, document logs, and outstanding-action trackers.
Assist with account updates, profile changes, renewals, cancellations, and administrative requests.
Coordinate with customer service, finance, compliance, sales, and operations teams regarding onboarding requirements.
Maintain confidentiality of personal, financial, account, and business information.
Welcome members, customers, visitors, trainers, suppliers, and guests professionally at fitness or wellness facilities where applicable.
Assist with fitness-desk check-in, registration, appointment scheduling, class bookings, confirmations, and routine membership administration.
Provide approved information regarding facilities, programs, schedules, memberships, classes, and operating procedures.
Manage reception calls, messages, emails, visitor records, and customer inquiries.
Coordinate with trainers, instructors, managers, maintenance teams, and other relevant departments.
Assist with payment receipts, membership records, booking confirmations, and administrative documentation where applicable.
Handle routine customer concerns professionally and escalate medical, billing, safety, or complex membership matters to authorized personnel.
Maintain a welcoming, organized, and professional front-desk environment.
Assist with daily logistics and transportation coordination according to established procedures.
Receive and process authorized shipment, delivery, pickup, transfer, and dispatch requests.
Prepare and verify delivery notes, packing lists, shipment references, labels, and logistics documentation.
Coordinate with suppliers, couriers, freight forwarders, drivers, warehouses, and internal departments.
Track shipments and deliveries from dispatch through completion and maintain accurate status records.
Monitor estimated delivery times, pickup schedules, carrier cut-offs, and outstanding logistics actions.
Follow up on delayed, damaged, incomplete, or unsuccessful deliveries and escalate exceptions appropriately.
Verify shipment quantities, product descriptions, addresses, order references, and supporting documentation.
Assist warehouse teams with receiving, dispatch, stock movement, returns, and delivery documentation.
Maintain logistics trackers covering shipments, deliveries, pickups, returns, and outstanding issues.
Assist with freight invoices, delivery charges, purchase orders, and supporting documentation where required.
Prepare routine reports covering onboarding activity, fitness-desk operations, bookings, shipments, deliveries, and outstanding tasks.
Maintain organized electronic and physical files for customer, membership, onboarding, logistics, and operational documentation.
Support internal audits, quality checks, documentation reviews, and operational reporting.
Protect confidential customer, employee, financial, commercial, membership, and logistics information.
Follow company policies, onboarding procedures, customer-service standards, logistics controls, data-protection requirements, health and safety procedures, and applicable UAE regulations.
Identify opportunities to improve onboarding accuracy, customer experience, desk operations, logistics visibility, and administrative efficiency.
Requirements
Bachelor’s degree or equivalent qualification in Business Administration, Hospitality, Sports Management, Logistics, Supply Chain, Customer Service, or a related field is preferred.
3+ years of professional experience in account administration, customer onboarding, fitness or hospitality reception, logistics, transportation, or operations is preferred.
Experience across two or more of account onboarding, fitness-desk services, customer reception, logistics, or administrative operations is advantageous.
Strong understanding of customer registration, documentation, scheduling, reception, logistics coordination, and records management.
Excellent spoken and written English communication skills.
Additional languages such as Arabic, Hindi, Urdu, Mandarin, French, or Russian are advantageous.
Professional, approachable, energetic, and customer-focused manner.
Exceptional attention to detail when handling customer information, documents, schedules, shipments, and logistics records.
Strong organizational, multitasking, prioritization, and follow-up skills.
Ability to manage changing customer requests, schedules, and operational deadlines.
Strong communication, problem-solving, and customer-service skills.
Proficiency in Microsoft Excel, Word, Outlook, Google Workspace, CRM, ERP, membership, booking, and logistics-management systems.
Experience with Salesforce, SAP, Oracle, Microsoft Dynamics, Mindbody, Zen Planner, or comparable platforms is advantageous.
Familiarity with transportation-management systems, courier portals, barcode systems, inventory software, or digital booking platforms is advantageous.
UAE or GCC experience in fitness, wellness, hospitality, logistics, retail, e-commerce, healthcare, or corporate services is advantageous.
Customer-service, fitness, logistics, supply-chain, or administrative certifications are advantageous but not required.