Description:
Urgent requirement for an Amazon Connect Engineer to be based in Dubai for a major financial institution.
Responsibilities:
- Amazon Connect Configuration: Design, configure, and maintain Amazon Connect solutions to meet the communication needs of the organization.
- Integration: Integrate Amazon Connect with various systems, applications, and third-party services to ensure seamless functionality.
- Customization: Customize Amazon Connect contact flows, routing profiles, and agent configurations to optimize customer interactions.
- Troubleshooting: Identify and resolve issues related to Amazon Connect performance, ensuring minimal downtime and optimal system functionality.
- Security Measures: Implement and maintain security measures to safeguard sensitive data within Amazon Connect and associated systems.
- Monitoring and Reporting: Establish monitoring and reporting processes to track system performance, call quality, and user experience.
- User Training: Provide training to end-users and support teams on Amazon Connect features, best practices, and troubleshooting techniques.
- Documentation: Maintain comprehensive documentation for Amazon Connect configurations, integrations, and troubleshooting procedures.
- Collaboration: Collaborate with cross-functional teams, including IT, customer support, and business operations, to understand communication requirements and provide effective solutions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an Amazon Connect Engineer or similar role.
- In-depth knowledge of Amazon Connect features, configuration options, and best practices.
- Experience in integrating Amazon Connect with CRM systems, databases, and other applications.
- Strong troubleshooting and problem-solving skills in the context of Amazon Connect.
- Familiarity with AWS services and infrastructure.
- Excellent communication and collaboration skills.
- AWS certification(s) related to Amazon Connect (preferred).