Application Support Engineer

Description:

As a DevOps / Triage Engineer you will be a key player on the Infrastructure and Platform Services team servicing the Identity Security Cloud platform. You will be responsible for DevOps and Triage work in our UAE region. You will proactively work with Engineering, Product, Services, and other functional departments to implement and operate our global customer-facing SaaS infrastructure.
The ideal candidate will be a self-starter who enjoys a fast-paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises around the world.

You will be a member of the UAE DevOps team that performs triage and DevOps work for our product running in the UAE region. You will be the first line of defense for complex technical issues escalated from Support Level 1 & 2 teams. Your role will combine applying changes to our production environment in UAE and to diagnosing, reproducing, and driving resolutions for challenging problems in a SaaS-based microservices architecture. You will collaborate with engineering, product, and DevOps teams to improve the stability and performance of our cloud platform. You will partner with leaders at all levels across the organization on making our product work while meeting data sovereignty requirements.

Requirements:

Background & Experience

Education (preferred, not required):

• • Experience in 24x7 production operations, preferably supporting a highly available environment for a SaaS or cloud service provider
  • Experience with cloud infrastructure environments, preferably AWS
  • Experience with Kubernetes and tools like ArgoCD
  • Strong understanding of microservices architecture and debugging distributed systems.
  • Passion and expertise working with engineering, product, and support teams
  • Knowledge of current development strategies and trends across web and mobile platforms
  • Release automation (Jenkins, etc), system administration, system configuration, and system debugging experience
  • Experience using scripting languages (Python, Bash, PowerShell, etc.) and infrastructure-as-code tools (Terraform)
  • Strong understanding of system and networking concepts and troubleshooting techniques
  • Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports.
  • Ability to operate in an agile, entrepreneurial start-up environment.
     
  • Bachelor's degree in Computer Science or other technical discipline, or equivalent experience