Automotive Help Desk Consultant

 

Description:

WhizzHR is hiring an Automotive DMS - Help Desk Consultant

Sensus is the industry leader in providing a complete portfolio of digital products and solutions for the automotive

industry. We work with world-class automotive technology providers who are experts in their field, to provide OEMs,

Dealerships and Service Centers with products and solutions to transform their business digitally. We pride ourselves

on building strong relationships and providing excellent customer service.

To meet the growing demand for Sensus products and solutions system across the region, we are searching for

exceptionally talented, bright, and driven individuals. If you have excellent communication skills, a passion for

working in a fast paced, dynamic environment and a desire to provide exceptional customer service, then this is the

role for you!

This role is a team-based position providing e-mail and telephone support to users around Middle East whom operate

our Dealer Management System within the Automotive environment. Whilst the job function covers a broad base of

user queries across all dealership departments, this particular opening has a requirement for a candidate who is able

to demonstrate a focus on dealership Accounts and Administration. Full training on the Dealer Management System,

internal documentation activities, and task tracking software is provided. Opportunities for diversification into

product documentation and software Quality Assurance activities are also available with this position.

The successful candidate will have

 A minimum of 3 years’ experience performing an administration function within an Automotive Dealership,

encapsulating in depth understanding in the areas of Accounts Receivable, Accounts Payable and general

Account Reconciliation.

 A general understanding of the Parts, Service and Vehicle Departments, the functions, general processes and

how the departments inter-relate.

 Excellent written and oral communication skills.

 A Proven ability to work within a team environment, with the capacity to both lend support and seek support

when required.

 A strong work ethic, and be motivated by attaining the highest levels of customer satisfaction.

 A willingness and ability to show flexibility with working hours.

PREFERRED QUALIFICATIONS

 Previous experience of eVHC systems/dealer management systems with background in finance

 Experience working with remote teams internationally

 Excellent verbal and written communication skills are required to effectively communicate technical

concepts to non-technical users and collaborate with internal teams.

 Background in instructional design or adult learning theory is a plus

 Strong critical thinking skills

 Possess ability to learn new technologies, the curiosity to figure out how things work, and a passion for

improving end-user experience

 Obsessed about the customer experience; never settling for good enough, and continually inspire others to

do better.