Description:
Battmobile has been a leading pioneer of Automobile servicing and maintenance business in UAE since 2010. We are passionate about delivering premium quality of experience to our 150,000-strong customer base in this country.
During this decade we have built a reliable team of technicians and suppliers around us and expanded our model to include two state-of-the-art 8,000 Sq Ft service center in Al Quoz, Dubai, which caters to all mechanical & electrical repairs plus emergency & preventive car services.
Key Responsibilities:
- We are looking for a customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing excellent customer service to our clients while ensuring their vehicles are repaired in a timely and efficient manner. You will also be responsible for generating revenue by promoting additional services and products.
- Greet customers in a courteous and professional manner
- Provide customers with information on services, repairs, and estimated costs
- Schedule appointments and follow up with customers to ensure their satisfaction
- Communicate with technicians to ensure repairs are completed on time and accurately
- Generate revenue by promoting additional services and products
- Handle customer complaints and resolve issues in a timely and professional manner
- Maintain accurate records of customer interactions, repairs, and services
- Keep up-to-date with new products, services, and technologies
- Maintain a clean and organized work environment
- Perform other duties as assigned by management
Requirements:
- High school diploma or equivalent
- Proficient computer skills
- Proven customer service experience
- Excellent communication and interpersonal skills
- Strong sales skills
- Knowledge of automotive repair and maintenance
- Ability to multi-task in a fast-paced environment
- Ability to work independently as well as part of a team