Automotive Service Advisor

Description:

We are currently seeking a motivated and experienced Customer Service Advisor to join our front-office automotive service team. The ideal candidate must have a background in vehicle servicing and customer handling, with the ability to manage job card preparation and coordinate effectively between customers and the workshop.

Key Responsibilities:

• Help walk-in customers with inquiries related to vehicle service.
• Ascertain automotive problems and services by listening to customer's description of symptoms, clarifying the description of problems and conducting inspections.
• Consult with the mechanic about necessary repairs and possible alternative.
• Prepare accurate job cards detailing required repairs or services.
• Provide end-to-end customer support- from inquiry to final delivery.
• Ensure high levels of customer satisfaction through effective communication and service.
• Act as a liaison between the customer and workshop team
• Understand and explain vehicle diagnostics and service requirements clearly

Requirements:

• Knowledge or background in car insurance is preferred.
• Strong communication skills in Hindi and English (Arabic is a plus)
• Ability to multitask and work efficiently in a fast-paced environment.
• Prior experience in front-office or customer service roles is an advantage.
• Immediate joiners preferred.