Description:
We are urgently looking for a Back-End Operations Manager
Project Duration: 6 months extendable
Work location: Ajman
Languages: Arabic & English mandatory
Qualifications:
- Education and Certifications: Bachelors
- Computer Literacy: Proficiency in Microsoft Office
- 5-10 years of experience in digital administrative implementation positions, software engineering, or another relevant field
Competencies:
- Strong client-facing and interpersonal skills
- Excellent project and time management skills
- Focus on efficiency, user experience, and process improvement
- Ability to do both long-term thinking and short-term planning
- Strong problem-solving skills
- Advanced skills in digital system use and management
- Strong understanding of validation processes and eligibility check validation
- Firm knowledge of UAE institutions and dynamics
- Ability to communicate clearly
Key responsibilities
- Focus: Focuses on the delivery of back-end processes and ensuring high performance and responsiveness to requests from the front-end or customer care department.
- Assign: Assigns workload (user and partner reviews) to back-end office admin analysts
- Report: Report to Operation Service director on back-end operations, the performance of analysts, any HR and operation needs, escalates to director major pending issues.
- Train: Trains, helps, and supports analysts.
- Develop: Develops any additional processes as required by platform updates, identified gaps, and optimization opportunities.
- Validate: Supports analysts to review user and partner applications registered in the system back-end by the initiative to validate any documents uploaded by users against databases provided by partners.
- Review: Supports analysts to review authenticity and validity of user and partner documentation