Bilingual Call Center Agent

Description:

A leading UAE retail brand is seeking enthusiastic Bilingual Call Center Agents to join their team in Sharjah. The role involves handling customer interactions across multiple channels, including phone, email, WhatsApp, and live chat. This position is ideal for individuals who are passionate about delivering excellent customer service and fluent in Arabic and/or English.

Key Responsibilities:

• Respond to customer inquiries and provide solutions via phone, email, WhatsApp, and live chat
• Maintain professionalism and high-quality customer service at all times
• Assist customers with product information, order status, and issue resolution
• Document and update customer interactions accurately in the system
• Collaborate with team members to ensure smooth operations and customer satisfaction

Requirements:

• Fluency in Arabic and/or English
• Strong communication and interpersonal skills
• Customer-focused attitude and problem-solving capabilities
• Ability to work in a dynamic, fast-paced environment