Description:
We are looking for a Call Center Agent for our client in Dubai.
- Salary: AED 4,000 all in
- Work Location: Dubai
- Visa: Under Sponsorship / Own Visa
- Receive calls on the switchboard, as per client’s guidelines to provide superior services to callers
- Answer basic general queries
- Transfer calls to the concerned staff / departments as per client’s guidelines to ensure smooth communication between callers and the Division
- Answer all calls within the predetermined time
- Capture accurately all call details
- Assign correct priorities to all logged enquiries
- Assign correct categories to all logged enquiries
- Continuously monitor progress of all logged calls
- Follow up with different departments where necessary
- Liaise with the Team Leader / Assistant Manager to resolve difficult customer relations issues
- Provide feedback to callers on the status
- Log all calls accurately on the Computerized Maintenance Management System (Salesforce / Yardi) to include details of caller, Request, location, category and assignment of task.
- Complete and print all job cards and deliver to service provider
- Maintain accurate and up to date data
- Carry out customer satisfaction surveys and produce reports
- The contract is for 2 to 3 months, extendable depending on your performance and the business requirements.