Call Center Agent

Description:

Hiring – Call Center Agent (Arabic Speaker)
We are seeking an Arabic-speaking call center professional with a medical background to join our Dubai team. This role involves managing incoming customer contacts, delivering accurate clinical-related information, and ensuring a positive experience for callers while maintaining strict confidentiality.

Key Responsibilities:
• Handle inbound calls, queries & complaints — manage customer concerns professionally and calmly.
• Provide high-quality, customer-focused service — give accurate information and help resolve issues.
• Update database & document interactions — record call details and outcomes in the system.
• Follow scripts, policies & processes — adhere to provided procedures and escalation pathways.
• Meet team targets & ensure data confidentiality — work to achieve KPIs while protecting sensitive information.

Requirements:
• Qualification: Graduate in Nursing, Pharmacy, or another medical field.
• Language: Arabic speaker required (fluency in English is an advantage).
• Attitude: Professional phone manner, reliable, and able to work within call center procedures.