Call Center Agent

Description:

A reputable clinic in Dubai is currently expanding its team and is looking to hire enthusiastic and customer-focused professionals for the roles of Call Center Agent. This opportunity is ideal for individuals who are passionate about patient care and have prior experience in healthcare or aesthetic clinic environments. The selected candidates will play a key role in ensuring a smooth and welcoming experience for patients while maintaining high standards of service.

Available Roles:

• Call Center Agent

Key Responsibilities:

• Handle incoming calls, inquiries, and appointment bookings efficiently

• Welcome and assist patients in a professional and friendly manner

• Coordinate patient appointments and maintain accurate scheduling

• Provide clear information about services and procedures

• Maintain patient records and ensure proper documentation

• Deliver excellent customer service and enhance patient satisfaction

• Support daily front-desk and administrative operations

Requirements:

• Fluency in both English and Arabic is mandatory

• Previous experience in aesthetic clinics or healthcare environments

• Strong communication and interpersonal skills

• Professional appearance and organized work approach

• Ability to manage multiple tasks in a fast-paced environment

• Customer-focused mindset with attention to detail