Description:
The Call Center Executive is responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and providing excellent customer service. The ideal candidate should have strong communication skills, patience, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Make outbound calls to customers for follow-ups, surveys, or sales purposes.
- Provide accurate information about products, services, or company policies.
- Resolve customer complaints, troubleshoot issues, and escalate complex cases as needed.
- Maintain and update customer records in the system.
- Follow call scripts and adhere to company guidelines.
- Meet daily, weekly, or monthly call targets and service-level goals.
- Collaborate with team members and other departments to enhance customer satisfaction.
- Stay updated on company products, services, and industry trends.
- Ensure compliance with data protection policies and confidentiality guidelines.
Qualifications And Skills
- High school diploma or equivalent; a degree in communication, business, or a related field is a plus.
- Previous experience in a call center, customer service, or telemarketing role is preferred.
- Excellent verbal and written communication skills.
- Ability to handle high call volumes and work under pressure.
- Strong problem-solving and active listening skills.
- Basic computer proficiency and experience with CRM software is an advantage.
- Ability to work flexible shifts, including evenings, weekends, and holidays if required.