Call Center Manager

Description:

We’re Hiring: Call Center Manager (Arabic & English)

Location: Abu Dhabi, UAE

Huff & Puff Burger

Full-Time | On-Site

At Huff & Puff Burger, we’re more than a restaurant, we’re a growing homegrown brand passionate about delivering bold flavors and excellent customer experiences.

We’re looking for an experienced Call Center Manager who’s ready to lead with heart, drive performance, and elevate the way we connect with our customers.

About the Role

As our Call Center Manager, you’ll oversee daily operations, support and develop your team, and ensure every customer interaction reflects our commitment to quality and service.

What We’re Looking For

• 3–5 years of experience in a call center leadership role
• Fluency in Arabic and English
• A team player who can also lead, coach, and mentor
• Strong problem-solving and organizational skills
• Proactive, motivated, and ready to grow with the brand

Key Responsibilities

• Manage call center operations including order handling and customer inquiries
• Monitor team KPIs and support continuous improvement
• Train, motivate, and coach agents to deliver top-tier service
• Collaborate with senior management to align on strategy and results
• Jump in hands-on when needed to ensure smooth day-to-day operations

Why Join Huff & Puff?

We’re a brand built on energy, ambition, and community. We move fast, work hard, and support each other every step of the way. Join a company where your leadership will make a real impact and where the team feels like family.