Client Advisor

Description:

This is a sales-first, relationship-driven role. Every day you receive warm leads: who added a designer bag or piece to their cart but did not finish checkout. Your job is to call them, build rapport in Arabic, understand what they wanted, and close the sale.

From there you stay in touch on WhatsApp as their personal client advisor: sharing new arrivals, new bags, and limited drops, and helping them shop season after season. You are the voice and the relationship behind LuxuryForYou for our English and Arabic-speaking clients.

What you'll do

1. Call & Convert. Call warm abandoned-cart leads every day, build instant rapport in Arabic, answer questions, handle objections, and close the order.

2. WhatsApp Relationship Management. Follow up on WhatsApp, keep every client warm, and be their go-to person for anything luxury fashion.

3. Clienteling & Repeat Sales. Update clients with new drops and new bags matched to their taste. Turn one purchase into a loyal, repeat client.

4. Own Your Numbers. Hit daily call targets and monthly conversion and revenue targets. Keep every lead and conversation logged in our CRM and WhatsApp system.

5. Be the Brand. Represent LuxuryForYou with warmth, taste, and real product knowledge on every call and message.

What we're looking for

Must-haves

•     Candidate, in line with our women-focused client service.

• Fluent in both Arabic and English (spoken and written). Warm and natural speaking with women clients. This is mandatory.

• A proven sales closer: a track record of converting leads and hitting targets over phone or chat.

• Background in fashion, luxury fashion, or beauty retail (boutique, brand, or personal shopping).

• A strong personal network among fashion-loving women in the UAE and GCC.

•     Confident on the phone and fluent on WhatsApp; comfortable making many outbound calls a day.

•     Organised and consistent with follow-ups; comfortable using a CRM.

•     Based in Dubai with valid UAE residency (own or transferable visa).

Nice to have

•     An existing clientele or personal shopping book.

•     Experience selling handbags, ready-to-wear, or accessories.

•     Familiarity with Instagram and WhatsApp Business.