Customer Care Executive

Description:

A growing organization in the healthcare and customer service sector is seeking a dedicated Customer Care Executive to join its team. This role is ideal for individuals who are passionate about delivering excellent customer service and building strong, long-term client relationships.

The selected candidate will be responsible for handling customer inquiries across multiple communication channels, supporting appointment management, and ensuring a smooth and positive customer experience. The role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

• Handle customer inquiries via phone, email, WhatsApp, and other communication channels.

• Assist with appointment scheduling, rescheduling, and cancellations.

• Provide accurate information regarding services, procedures, and customer support processes.

• Follow up on customer requests, appointments, and feedback to ensure satisfaction.

• Resolve customer concerns in a professional and efficient manner.

• Maintain accurate customer records and update CRM or internal systems.

• Coordinate with internal teams to ensure smooth service delivery.

• Support customer retention and engagement initiatives.

Requirements:

• Minimum 1 year of experience in customer care, customer service, call center, reception, or client relations.

• Strong verbal and written communication skills in English.

• Arabic language skills are considered an advantage.

• Excellent interpersonal, problem-solving, and organizational abilities.

• Proficiency in MS Office, CRM systems, and general computer applications.

• Bachelor’s degree or equivalent qualification preferred.

• Strong knowledge of:

• Customer Service Operations and Client Communication

• CRM Systems and Appointment Management

• Customer Handling, Problem Solving, and Service Delivery