Description:
Who We Are
SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now.
What You Will Be Doing
What is EMEA Customer Care? Who are we?
At Suez Business Solutions we EMEA Customer Care Team - as part of Global Supply Chain Operations – manage the customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team of ca. 50 colleagues. We serve wide range of customers from industries like food and beverages, power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing high standards of service level to our end customers.
TASKS
Order life cycle management
- Processing orders in SAP
- Managing order related issues to enable delivery to customers on time in full
- Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders
- Service invoicing
Contract Management
- Creation, renewal and termination of frame contracts
- Driving the achievement of our revenue target through linear contract billing
Export Orders management
- Coordinate with the different shipping plants on the customer’ & regional specific requirements
- Drive the bank submissions process for the LC & CAD payment terms
- Close follow up on CIA payments & coordinate with AR team
Account Management
- Handling queries to meet customer expectations
- Root cause analysis to identify process gaps in order to improve customer experience
- Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP
Dispute Management
- Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results
- Perform root cause analysis to improve billing quality
What We Offer
- Competitive compensation package
- Career opportunities
- Flexible working hours
- Enthusiastic, multilingual team
- Truly supportive management
- Team building and fun events
- Friendly, pleasant office environment
- Coffee, tea and fruit are provided
- Travel opportunities
Requirements
WHO WE ARE LOOKING FOR
- French, Arabic and English language
- Relevant professional experience
- Effective and professional verbal and written communication – both with internal and external customers
- Good problem-solving capability
- Customer service attitude with ownership on any kind of queries
- Logical thinking, analytical mindset| Reporting skills
- Proficient IT skills including Excel and Outlook
Advantages
- Solid SAP knowledge and experience as a user
- Salesforce.com experience
- Experience in customer service / order management
- Additional relevant foreign language knowledge
- Lean/Six Sigma or other experience