Customer Relationship Executive

 

Description:

Operations Responsibilities

● Required to have experience/knowledge in E-Commerce Setup

● Required to develop and maintain strong relationships with clients, vendors, and

partners.

● Required to provide excellent customer service and address client inquiries and

concerns promptly.

● Required to collaborate closely with the CEO on growth projects and sales strategies.

● Proficiency in Google Sheets and Forms is a must.

● Required to maintain records and data using Google Sheets and forms.

● Required to shadow CEO's working hours to understand the business operations

thoroughly.

● Required to communicate program details and schedules to clients and partners.

● Required to manage program budgets and track expenses.

● Required to maintain internal expense reports

● Required to maintain internal client reports.

● Required to collect and analyze program data and provide reports to management.

● Required to participate in the development of new program ideas and initiatives.

● Required to collaborate with the marketing team to promote wellness programs and

events.

● Required to ensure adherence to systems and train employees on new processes.

● Required to act as the company spokesperson when required.

● Required to provide administrative support to program team members.

 

● Required to ensure compliance with all regulatory requirements.

● Required to manage Google Calendars and schedule appointments effectively.

● Required to conduct research and training for various departments to enhance

operational efficiency.

● Required to take ownership of assigned tasks and see them through to completion.

● Required to adapt to the startup environment and actively contribute to its success.

● Handle tasks, bookings, schedules of the CEO as and when required as well.

● Finish the daily tasks at primary work hours decided between the company and the

employee

● Coordination for meetings, travel, schedules of the CEO is required throughout the day.

● Required to work from the location of the CEO

● Setting up processes and systems for front-end and back-end business operations along

with the team as and when required

● Your shift can be changed as per company requirement after sending an advance

● notice

● Your appointment can be canceled anytime if the performance degrades or in case of

misbehavior with the EQ Team and clients personally or virtually with a loss of pay.

● Expected to meet deadlines for completing assigned tasks and projects. Any miss or

delays will result in a half-day loss of pay post 2 warnings every month after the training

period is over.

● Expected to stretch as and when required.