Customer Response Representative

Description:

Hiring Customer Response Representative

About the Client:

One of the leading provider of innovative vehicle, motorist and fleet support services across the MENA region

Job Description: 

• Conduct daily inbound and outbound calls in a professional manner, meeting company and/or Client policy and service levels.
• Act as a Brand Representative and working on how to delight customers.
• Follow Global Communication standards for verbal and written communication while combining the brands’ values.
• Understand the brands’ values and putting them into the perspective of customer expectations.
• Liaise between Supervisors, Customers, Clients, Service Providers, and Dealers to provide simple and effective solutions

Qualifications:

• Bachelor’s degree in any relevant field is required
• At least 1 – 3 years working experience in any of the ff. field: automotive luxury brands and customer relationship management systems (CRM), automotive OEM customer service or premium customer service with an affinity for technical/automotive topics.