Description:
Role Title: Customer Service Agent
- Role Type: Outsourced, Full time, On-Site
- Salary: AED 3000/month
- Benefits: Visa and medical insurance
- Note: You have to manage your own accommodation and transportation
Requirements:
- Good knowledge and understanding of English language both written & verbal
- University Graduation is Mandatory
- Minimum 1 year of UAE experience with relevant exposure to administrative functions in a similar environment/service industry.
Job Description:
- Provide quality customer service support to customers approaching the kiosks by giving correct information.
- Confirm with customers to determine their service requirements and travel preferences.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
- To sell tickets to customers for specific transportation, to re-charge cards and to market promotional tour packages for all the available transportation methods.
- Answer inquiries regarding information such as schedules, routes, boarding stations, on board procedures and promotional offers.
- Accurately prepare and send daily sales monitoring report
- Coordinate with OCC with regard to booking reservation for transportation
- Prepare and collect ticket sales and hand over to bank security team with completed bank deposit form.
- To perform general secretarial duties, as and when required by the department.