Customer Service Executive

Description:

A leading logistics and freight forwarding organization is seeking an experienced Customer Service Executive to join its Abu Dhabi branch. This position is ideal for a customer-focused professional with a solid understanding of freight forwarding operations and a commitment to delivering exceptional service throughout the shipment lifecycle.

The successful candidate will be responsible for coordinating shipments, managing customer communications, and ensuring that all import and export processes are handled efficiently. The role requires close collaboration with carriers, customs authorities, overseas agents, and internal departments to ensure smooth and timely freight movements.

Candidates with hands-on experience in air, sea, and land freight operations, along with strong problem-solving abilities and knowledge of UAE customs procedures, are encouraged to apply. The ability to manage multiple priorities in a fast-paced logistics environment will be essential for success in this role.

Key Responsibilities:

• Manage end-to-end shipment coordination and maintain regular communication with customers

• Handle import and export documentation accurately and efficiently

• Provide timely shipment updates and status reports to clients

• Coordinate with carriers, overseas agents, customs authorities, and internal teams

• Resolve shipment-related inquiries, delays, and escalations in a professional manner

• Ensure compliance with freight forwarding procedures and documentation requirements

• Build and maintain strong relationships with existing customers

• Monitor shipment progress and proactively address operational issues

Requirements:

• 2–3 years of customer service experience within the freight forwarding or logistics industry in Abu Dhabi

• Practical experience with air, sea, and/or land freight operations

• Strong understanding of shipment documentation, tracking, and logistics coordination

• Knowledge of customs clearance procedures and UAE trade regulations

• Excellent communication, interpersonal, and problem-solving skills