Customer Service Executive

Description:

Hiring Customer Service Executive – Freight Forwarding

Gender – Female

Language- English & Arab Speaking

Work Location – Dubai UAE

Experience – Minimum of 2 to 3 years

Job Responsibilities:

• Handling of Import and export activity from UAE with End-to-end scope.
• Freight Forwarding – Sea Import & Export to troubleshoot problems, interact with clients, and increase system automation.
• Handling of Cross-Trade shipments.
• Deep understanding of Incoterms and types of Bl’s.
• Interact with Overseas Agents/carriers (Shipping line), Customs, and Local vendors.
• Collaborate with peers from other departments.
• Find and implement automation opportunities.

Requirements:

• Arab speaking minimum 2 years’ experience.
• High school diploma or equivalent.
• High level of energy with strong customer service skills.
• Ensure all event data are updated correctly in the system.
• Self-discipline, initiative, responsible and independent
• A good team player with good interpersonal and communication skills
• Helpful, courteous s approach to resolving complaints.