Customer Service Executive

Description:

A reputable and well-established multinational Retail company is actively recruiting a Customer Service Executive for their team in Dubai.

The main responsibilities will include:

• Contact customers to deliver the company’s products, services, and/or promotions.
• Coordinate with various departments to ensure all activities are aligned.
• Accept/ reject customer claims in coordination with the sales team.
• Coordinate IT-related issues with the IT Team.
• Develop reporting tools to monitor pricing and catalog activities.
• Test, fix, and update pricing.
• Keep data up to date.
• Conduct anti-fraud activities through manual checks.

To be successful you will need to meet the following:

• UAE Nationals are encouraged to apply for this position.
• Proven experience in a similar role is a plus. Catalog coordination and pricing experience is an advantage.
• Knowledge of anti-fraud activities.
• Great attention to detail.
• Excellent communication skills.
• Strong proficiency in Microsoft Office Suite, particularly in Excel is required.
• Applicants should be available for face-to-face interviews in the location mentioned above.