Customer Service Executive

Description:

Hiring Customer Service Executive (Full-Time)

Location: Dubai, UAE

Working Hours: Monday – Friday, 8:00 AM to 5:00 PM

Job Description:

We are seeking a dedicated Customer Service Executive to join our client’s team. This role involves close coordination with customers, overseas partners/agents, and local vendors to ensure smooth shipment processes.

Key Responsibilities:

• Coordinate with customers, overseas partners/agents, and local vendors once shipments are confirmed.
• Regularly follow up with agents to get timely updates on shipments.
• Send proper and timely updates to customers regarding their shipments via email.
• Ensure compliance with internal SOPs and KPIs for efficient job closures.
• Assist the pricing team with requests and adjustments.
• Close files immediately after shipment delivery to maintain smooth workflow.

Requirements:

• Strong communication and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proactive approach to problem-solving and shipment tracking.

If you’re a motivated individual looking to contribute to a dynamic team, we invite you to apply and be part of a growing company.