Customer Service Executive

Description:

We’re Hiring: Customer Service Executive – Join CallAdoc!

Are you passionate about helping people and delivering top-notch support?

Join CallAdoc, a leading telehealth provider in the UAE, and be a part of our mission to make healthcare accessible to everyone, anytime!

Position: Customer Service Executive

Location: Dubai (Remote/On-site)

Employment: Full-time

Languages: English is mandatory | Arabic or Hindi is a plus

Key Responsibilities:

• Respond to patient queries via call, WhatsApp & email
• Schedule virtual consultations and follow-ups
• Assist with insurance, billing, and subscription-related inquiries
• Maintain high levels of professionalism and empathy
• Coordinate with doctors, dietitians, and support teams

Who We’re Looking For:

• Excellent communication skills
• Prior experience in customer service (healthcare preferred)
• Tech-savvy and patient-focused
• Able to multitask and manage time efficiently