Description:
We are seeking a dedicated and proactive Customer Service Executive to join our Sales team, focusing on Food Service & Traditional Trade channels. This role is essential for ensuring smooth order-to-delivery operations, maintaining high levels of customer satisfaction, and providing support to both sales and logistics teams.
Key Responsibilities:
- Manage and process customer orders accurately and on time.
- Coordinate delivery routes and optimize fleet utilization for maximum efficiency.
- Communicate effectively with customers, logistics partners, and drivers to ensure smooth operations.
- Oversee compliance, maintain proper documentation, and verify proof of delivery.
- Track and report key performance indicators, including OTIF, delivery efficiency, and returns.
- Support delivery teams and prepare monthly/quarterly sales incentive reports.
What We’re Looking For:
- Bachelor’s or Master’s degree in Business Administration, Logistics, or a related field.
- 5+ years of experience in customer service, supply chain, or logistics, preferably within FMCG.
- Strong understanding of order-to-delivery processes, fleet management, and 3PL coordination.
- Proficiency in ERP systems (SAP, Lucas, or equivalent) and MS Office.
- Excellent communication, organizational, and problem-solving abilities.
- Valid UAE Driving License.
- Fluency in English and Urdu/Hindi.
Why Join Us:
- Be part of a dynamic, fast-growing FMCG team.
- Directly contribute to operational efficiency and customer satisfaction.
- Thrive in a high-energy environment with opportunities to solve challenging problems.