Customer Service Officer

Description:

Alrifai UAE is seeking a dedicated Customer Service Officer to join their team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring an outstanding customer experience across all touchpoints. This role requires excellent communication skills, strong attention to detail, and the ability to collaborate with multiple teams to resolve issues efficiently.

Key Responsibilities:

• Address customer inquiries promptly and professionally.
• Resolve complaints while maintaining high customer satisfaction levels.
• Coordinate with internal teams to ensure timely solutions.
• Maintain accurate records of customer interactions and feedback.
• Uphold company standards for service excellence.

Requirements:

• Minimum 2 to 3 year of experience
• Must be locally available in the UAE.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.