Customer Service Officer

Description:

We are searching for a Customer Service Officer with exceptional communication skills and a good work ethic. As a Customer Service Officer, your responsibilities will include answering customer questions and providing support. You will make notes on our computer system and have an optimistic and adaptable attitude.

Duties and Responsibilities

• Answer phone, email, and face-to-face customer enquiries
• Direct customers to online resources
• Create and maintain reports on customer interactions
• Attend weekly team meetings
• Update customer records in our system, including notes about conversations and outcomes
• Present ideas for improving customer care
• Participate in team-building activities