Customer Service Operations Assistant

Description:

Beauty Tribe is seeking a Customer Service Operations Assistant who will be instrumental in ensuring seamless communication with customers while also supporting operational efficiency within the business. This role is ideal for individuals who are passionate about customer satisfaction and possess strong multitasking abilities.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and live chat with professionalism and a helpful attitude.

• Coordinate with internal departments to ensure accurate and timely order processing and delivery to clients.

• Manage product returns, process exchanges, and address customer complaints and feedback promptly and constructively.

• Assist in daily operational tasks such as conducting inventory audits, tracking orders, and preparing various reports for management.

• Maintain and organize accurate records of customer interactions, transactions, and documentation.

• Provide administrative support, including filing, scheduling, and general office duties.

Requirements:

• A Bachelor’s degree in Business Administration, Communications, or a related field.

• Minimum 1 to 2 years of experience in customer service or operations support roles.

• Excellent verbal and written communication skills along with strong interpersonal abilities.

• Strong organizational and multitasking skills with high attention to detail.

• Ability to work efficiently under pressure and manage time-sensitive responsibilities effectively.

• Familiarity with order and inventory management systems is preferred.

• A proactive approach with a positive, collaborative, and team-oriented mindset.

What We Offer:

• A friendly, inclusive, and team-driven workplace culture.

• Opportunities to grow and develop professionally within various business areas.

• Exposure to a fast-paced business environment where you can build cross-functional skills.