Description:
Deluxe Holiday Homes is looking for a Customer Service Representative with minimum 2-years of experience in the field.
RESPONSIBILITIES
- End to end customer interaction.
- Answer to all new or existing guest inquires (complains, requests, questions).
- If reservation quote is requested by customer, prepare and provide quote.
- Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved.
- Call, email, message to upcoming guests to (a) have pre-arrival form submitted, (b) obtain documents, (c) process documents, (d) register with community and (e) complete DTCM registration, etc.
- Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc.
- Follow up with guests to receive documents/information prior to their arrival.
- Process and improve the documents (such as crop the image, upload into the system, etc)
- Record guests' information and documents in Company’s system as well as DTCM (check ID validity, guest age, etc.)
- Send email to community / register guests prior their arrival with the building.
- Constantly coordinate with team members to have issues solved.
- Work with issue escalation and provide reports as required by management.
- Conduct any other tasks as assigned by management.
REQUIRED SKILLS
- Minimum of 2 years experience in customer service or relevant field.
- Regional / hospitality / call center experience is a plus.
- Excellent communication skills (both verbal and written).
- Excellent time management and organizational skills with attention to detail.
- Collaborative team player.
WHAT WE OFFER
- Competitive Basic Salary
- Transportation allowance
- Company accommodation or Housing allowance
- Visa/EID/Medical Fitness Covered
- Medical Insurance
- Annual Paid Leave
- Ticket every 2 years