Description:
We are hiring Customer Service Representative to our group
Key Responsibilities
- Act as the first point of contact for all clients and visitors on a daily basis, providing a professional and friendly front of house service and delivering an exceptional first impression.
- Taking pride in the appearance of the business center by adhering the dress code & ensuring all areas of the center including; kitchens, meeting rooms, conference rooms and reception areas are presented within company standards and representative of a 5-star business.
- Contribute to the overall revenue of the center by identifying opportunities to up sell and cross sell companies products and services.
- Increase client retention by meeting and exceeding client needs.
- Provide a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
- Demonstrate a true passion for customer service by proactively seeking ways to exceed client’s expectations, always going above and beyond.
- Highly visible and ready to assist clients as and when needs arise with a flexible and helpful approach.
- Commit to solving any client/visitor issues and following through to resolution.
- Support clients’ needs by preparing meeting rooms or offices before client use, troubleshooting basic and telecom technical issues, moving furniture and providing beverages.
- Providing administration support including delivering mail, organizing courier services, ordering office supplies, preparing
- Key Criteria
Essential
- Previous work experience within a customer service focused position.
- Previous experience of working within in a client-facing environment, i.e. Reception/ concierge.
- Professional communication skills.
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
- Proven organization skills ability to prioritize and multi-task.
Desirable
- Previous experience within another serviced office provider or other service related industry.
- Degree or equivalent within hospitality or business.
- Competencies