Customer Service Representative

Description:

Customer Service Representative required

• Experience: 1 – 2 year in CSR
• Notice period : Immediate Joiner or 10 days less
• Required Knowledge / Skills / Languages:
• English, Hindi
• Typing accuracy: 100%

Duties and responsibilities:

• Answering customers’ enquiries via Chat and Email providing the right information
• Identifying customer needs and helping customers use specific features
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers