Customer Service Representative

Description:

Hiring Customer Service Representative (OR) Customer Relation Management

Vacant Position – 1

Location – Dubai

Qualification – Bachelors Degree

Roles and Responsibilities:

• Candidate must have the below certifications (at least 4 ISO certification)
• ISO Certifications: Understanding of ISO standards related to customer experience\satisfaction and quality management, especially
• ISO 10002: 2018
• ISO 10004:2018
• ISO 24082:2021
• ISO 14001:2015
• ISO 45001:2018
• ISO 39001:2012
• ISO 31000:2018

CX Frameworks: Familiarity with Customer Journey Mapping,

Industry Experience: Experience in CX-critical industries (e.g., hospitality)

Customer-Centric Mindset: Strong understanding of customer needs and behavior.

Data Analysis: Ability to analyze customer feedback and behavior for improvements