Customer Service Representative/admin Assistant

Description:

Customer Service Representative/Admin Assistant

Location: JLT, Dubai

CSR c Admin Assistant will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency, supporting regular office operations, screening phone calls and scheduling internal meetings.

Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Process and report on office expenses
• Schedule in-house and external meetings
• Organize company documents into updated filing systems
• Prepare presentations, spreadsheets and reports
• Update office policies as needed